Shipping policy

GateAligna Pet Store – Shipping Policy
Last Updated: May 13, 2026

Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and holidays).
  • You will receive a confirmation email once your order has been shipped, including tracking information if available.
  • Please ensure your shipping address is accurate; GateAligna is not responsible for delays due to incorrect addresses.

Shipping Methods and Delivery Times
We offer the following shipping options:

  1. Standard Shipping: 3–7 business days
  2. Express Shipping: 1–3 business days
  3. Local Pickup: Available by appointment (free)

Delivery times may vary depending on your location, courier service, or unforeseen circumstances such as weather delays.

Shipping Costs

  • Shipping fees are calculated at checkout based on the weight of your order and delivery address.
  • Free standard shipping is available for orders over [insert amount].

International Shipping

  • We currently ship to [list countries or “select international destinations”].
  • International shipping fees and customs duties are the responsibility of the customer.

Special Products

  • Certain pet items, including perishable goods, may have special shipping requirements. We will notify you if any of your items require special handling.

Lost or Damaged Shipments

  • If your order is lost or damaged in transit, please contact us within 7 days of delivery.
  • We may request photographs of the damaged items to process a replacement or refund.

Third-Party Shipping Partners

  • GateAligna uses trusted third-party shipping providers to deliver your orders. By placing an order, you consent to the transfer of your shipping information to our shipping partners for order fulfillment.

Privacy and Data Protection

  • Your personal information, including your shipping address, will be used solely for the purpose of fulfilling your orders and providing shipping services, in accordance with our Privacy Policy.
  • Shipping information may be shared with third-party couriers as necessary to complete your order.

Contact Us

GateAligna is committed to delivering your pet’s essentials safely, securely, and promptly. Thank you for trusting us with your pet care needs!